Voice telephony for medical follow-up
Decentralised and patient-managed models of delivering health care and managing follow-ups remotely are quickly spreading and if designed well, can bring about many opportunities for improved care.
In 2014, Gynuity Health Projects and M4ID designed and tested a mobile telephony based service supporting remote self-administration of semi-quantitative pregnancy tests (SQPT) as a potential alternative to routine in-clinic follow-up.
Voice based mobile telephony service for medical follow-up
In the project, we developed a user-testing component for an ongoing study on self-administered semi-quantitative urine pregnancy tests (SQPT) in Mexico. M4ID designed a mobile follow-up system, supporting the use of the innovative pregnancy test. The system combines technology to support the self-administered test for medical abortion process.
Under the ongoing study, the SQPT is being piloted as a potential alternative to routine in-clinic follow-up for all women with the idea that women could take the test at home and based on those results, determine if additional follow-up is needed.
To support the study, M4ID developed a mobile application with Interactive Voice Recording technology (IVR) that will help interpret the results of the SQPT to confirm the outcome of the test in manner that is privacy aware, literacy neutral and respectful.
The service was designed for women to easily understand the different steps they need to take to be able to use the pregnancy test by themselves.
The woman carries out a pregnancy test and subsequently calls a number and enters the results as informed by an automated voice on the other end of the line. After the test the woman needs to call a number and the woman can entered the numbers registered in the system. The system will process the data and communicate potential results.
The initial pilot, testing and user experience evaluation was conducted in Mexico City. As a central part of the process, the service was tested with women and health practitioners to make the process simple and intuitive and to prevent error in data input.